Q1. Can I have a sample order for crystal product?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. Do you have any MOQ limit for crystal product order?
A: Low MOQ, 1pc for sample checking is available

Q3. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or EMS. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q4. How to proceed an order for crystal product?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q5. Is it OK to print my logo on crystal product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q6: Do you offer guarantee for the products?

A: Yes, we offer warranty to our products

Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less. Secondly, during the guarantee period, we will send new product with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.